The number of people who are using their mobile devices for browsing the internet is growing rapidly and it only looks like continuing to increase dramatically into the future.

Most CRM systems for the real estate industry now include Bulk SMS functionality and many agents are now using this service quite effectively to keep in touch with their database en masse via bulk text messaging out to their customers’ mobile device.

However, I’ve also noticed that some of the trainers and/or suppliers of CRM’s don’t seem to embrace the user functionality that now comes as almost a standard within mobile phone technology and embrace the fact that the internet is now accessible via the iPhone, Android, Smart Phones, etc.

One of the reasons why I say this is that so far within the standard SMS templates that I have seen uploaded within these systems, I haven’t come across anyone who has suggested that the SMS message should contain a website URL within the body of the text message.

This seems unusual because when you send an SMS which includes the full URL of a website, the link normally becomes hyperlinked on the mobile device which makes it very easy for people to press their finger onto the hyperlink on their screen and visit the website via the mobile internet browser within their hand-held device.

It helps to build your profile and reinforce your branding.

Doing this could not only help to drive lots more traffic to your website, but it could also help to remind the people of who you are and help keep your company branding message top of mind.

Providing a link also makes it easy for the customer to visit your site and identify who you are and maybe read more about you and your company while they are out and about.

To create a link to a URL within a text message is really easy, you simply include the website address within the body of the text.

But it’s important to note that whenever you insert a URL into an SMS make sure you insert the full website address, including the http:// or www. prefix. If you don’t then the mobile device wont identify it as a website address and won’t hyperlink the URL.

If you don’t include the full website address and the URL doesn’t become hyperlinked, the SMS recipient would then need to write down the URL and type it into their browser, which will then reduce your click-thru rate dramatically.

Use a short URL within your text message.

The only real issue with inserting a URL is the length of the domain name. Most mobile providers only allow 160 characters per SMS and the last thing you want to do is send out 2 separated text messages, because it will increase your unsubscribe rate.

Some agents will want to send people across to one of their latest listings or a property that they have just sold, but normally the website address for these listings can often be coded in such a way that the URL is actually longer than the 160 characters allowed.

So the solution is to either use a URL shortening service like TinyURL.com, bit.ly or alternatively you could insert the website address of an Individual Property Website (eg. www.888AnySt.com).

To demonstrate the difference in the URL’s, here’s a live example of a property.

The URL on realestate.com.au is http://www.realestate.com.au/property-house-qld-toowong-106773148

The URL on raywhite.com is http://www.raywhite.com/cgi-bin/rsearch?a=o&id=106773148&f=0&p=10&t=res&ty=&header=&c=59175371&cc=au&s=qld&tm=1282795825&cu=fn-raywhite

The URL via HomeWebsites.com.au is www.18ivyst.com

So, for instance in the www.18IvySt.com example, if the agent wants to send out an SMS about the property, the web address has only 15 characters (less than 10% of the characters allowed within an SMS message) which leaves plenty of room within the SMS for the rest of the message.

Sending out an SMS about your Individual Property Websites will not only help you to drive more visitors to your listings, but it will also show prospective clients the unique way that you can now showcase their home ‘exclusively’ over the internet, which could be just the innovation that helps you to win their listing over the competition.

If you’re interested in learning more about how you can easily and affordably create an Individual Property Website for your clients, visit www.HomeWebsites.com.au – its where a HOME gets a WEBSITE of its own.

Note: I have included the link to the ‘Live’ example listing appearing on realestate.com.au only as a reference. I don’t recommend sending links out that direct traffic across to your listings appearing on the major portals because it can lead to sending potential clients across to your competitors listings.

Filed under: Real Estate Agent Training, Tips for Success — Tags: , , , — Greg Vincent @ 3:53 pm

This is the question that an agent posed to me earlier today after yet another stuff up by the big boys.

I was speaking at an event yesterday where one of the agents mentioned the CommBank Property Guide iPhone App and the significant amount of data that was now being made available via realestate.com.au and RPData.

As the discussion went on, one of the agents logged on and started searching through the Comm Bank’s app. Only by fluke, another agent suggested they take a look at one of his latest listings which is going up for Auction.

The listing agent was absolutely horrified to see that the property which was uploaded onto realestate.com.au as an auction now appeared on Comm Bank’s app with an asking price displayed.

The price that was displayed on the Comm Bank app was the same price that the agent had inserted under the search price field.

Any pricing entered within the search price field has always been a hidden price whether a property goes up for auction or whether it has an asking price. These prices have never been for public viewing, or at least until now.

I was blown away when the agent showed me the listing in question on the Commbank site. I couldn’t believe that something so fundamental and basic could be breached.

I followed up with the agent again today. To REA’s credit the pricing issue for that listing has now been rectified but in typical fashion the agent was told that it’s not their fault the issue seemed to be from CommBank’s side? So who’s fault is it really?

Agents don’t have an agreement with CommBank’s Property Guide app, they have an agreement with REA Group.

Under the circumstances, should agents have the option to not make listings, etc available to Comm Bank’s app?

Is this only an isolated case? Has it happened to others? Will it happen again? Can REA Group and Comm Bank guarantee that no such issue will ever happen again?

Can you imagine what would have happened if the vendor had seen it? Who knows whether a buyer has seen it or not? Does this mean that agents have to check every listing on every site that their data is being uploaded to?

NOTE: Out of respect for the agent and the vendor trying to sell their property I have deliberately left out the specific details of the price, property, area, agent, etc because sharing that information could have a detrimental impact on the result of the property auction.

This article was originally featured on Business2.com.au

Last week I was interviewed by real estate trainer Barry Liddle on a webinar about ‘How To Avoid The Top 10 Mistakes Agents Are Making Using Social Media.’ The response to this interview has been simply amazing.For those agents who weren’t able to attend the Webinar it has been recorded and has now been made available for FREE to view as part of the ‘exclusive’ Underground Real Estate Breakthrough series.

Social Media has become such an important part of the real estate industry with almost 1 out of every 2 Australians 18 years of age and above now on Facebook.

This is one of the most extensive interviews I have ever conducted where I share some of the tools that I currently use to streamline and automate my own Social Media marketing strategies. And now you can too.

Make sure that you check it out by Clicking Here Right Now.

Behind the scenes I’ve been doing some work with Barry Liddle to help him with the ‘exclusive’ Underground Real Estate Breakthrough series and preparing something extra special for those agents who really want to put their foot on the accelerator and increase their market share.

Not only will you be able to access the video of the Social Media webinar, but you’ll also discover a series of videos PLUS a Blueprint for real estate success. To check it out Click Here Now.

Last night I caught up with a number of agents and have found it very interesting to see how many of these agents are now starting to talk about using Social Media.

I’ve also had some of the Real Estate Institutes and Franchise Groups chasing me up to learn more about how they and/or their agents can use Social Media more effectively in the day to day running of their businesses.

Then there are still lots of others who say that it’s a waste of time or it’s just a fad.

If you’re not convinced about how important Social Media can be for your business/career/agency moving forward then you really should take a moment to watch this.

I recently discovered SoundCloud.com and feel that it could provide a great opportunity for agents and real estate trainers to share some of their podcasts over the web.

For example, here is a sample of how a podcast can be embedded into an article using SoundCloud.

This is an interview I conducted with Kevin Turner from REUNCUT about results from the Future Of Agents Commission 2010 Survey.

Greg Vincent - Future Of Agents Commission Survey 2010 - Results by Greg Vincent

Once you set up a free user account within SoundCloud you can start sharing podcasts and music and/or use their service to send audio files. People listening in can also comment on your podcasts and SoundCloud has it’s own community within their site which is designed to help you with sharing podcasts or music with your friends.

You can also measure visitor stats and easily share your podcasts via Social Media networks like Facebook, Twitter, etc and/or embed the audio player into blog posts like I have done above.

Here’s a quick video to demonstrate a bit more about how it works…

SoundCloud: The Tour from SoundCloud on Vimeo.

Is podcasting something you’re doing as an agent or is it still something that you’re not really sure about how it could work for you?

Last week, I went to the realestate.com.au ‘Open For Inspection’ event in Sydney where the new look site was showcased to a large group of real estate agents.

Greg Ellis, CEO/Managing Director of REA presented some of the recent changes made that will impact the sites use:-

For all site users there has been a New Home Page, Enhanced Search, Multiple Views (Gallery View, List View & Map View)  Compare Features (pointed out that the agents logo appears in the middle of the browsers computer screen) and MyRealEstate (an improved ability to store information on the site).

The suite of products for agents discussed were:- Suburb Profile Sponsorship, Suburb Sponsorship (IAB size ads), Exclusive Agent Showcase (No longer Guaranteed Top Spot but rather made available on every results page within that search), Feature Agent (a section of the site which has seen a 400% increase in traffic), Feature Property (appears as featured in List View, Gallery View & Map View) and eBrochure ( currently with over 800,000 people registered ).

Greg Ellis also announced that Realestate.com.au will shortly be releasing ‘Premiere Property’ which looks like it will appear on the top of the search results like the ‘old’ Guaranteed Top Spot but the ‘Premiere Property’ will open to a property page which features both the property & the agents details and branding exclusively (‘No Third Party Advertisers’).

Pricing was not discussed at this stage for ‘Premier Property’ but I can imagine it won’t come cheap when you consider the amount of revenue they could raise by keeping the advertising on these new pages.

Also, he mentioned that their Mobile site has already had 450,000 UB’s and they plan to have a Mobile/Social product which enables sharing via Facebook, Twitter, YouTube & RSS.

Finally, Greg Ellis felt that there was also a great opportunity existing for agents to promote their profile via the Local Voices section of their site.

During the event I spoke with a number of agents and numerous REA Group employees and the feedback seemed quite positive.

Whilst there was one heckler in the crowd during Greg Ellis’s presentation, most agents I spoke with seemed to like the new look site. Most felt that it was about time that REA evolved with the times and that it had been screaming out for a change for a long while.

Although most discussion was positive, one agent said that they liked the site but they had actually experienced a significant drop in traffic since the launch. May be just an isolated case??? Not sure, whether this was related to the technical issues they were having within their suburb search or not? The agent is located in a first home buyer market so the marketplace shouldn’t be the issue. It will be interesting to know if other agents have experienced similar results.

With all the PR around the new launch I’d have thought that the visits would have actually increased.

I really like the MyRealEstate section and the new search capability.

Interested to hear your thoughts about the new look site…

Filed under: Industry News — Tags: , , , — Greg Vincent @ 6:02 pm

I was searching the internet for something inspirational to share with agents and found this fantastic video from Zig Ziglar.

Your attitude makes all the difference to your real estate career & if you are in need of some inspiration or need help with what Zig Ziglar often calls ‘A Check-Up from the Neck-Up’ then this video could be just what you need right now.

I hope it helps you succeed.

PS: It reminded me of the saying that “It’s hard to see the picture while you’re in the frame.”

Every day I am blown away by how effective Social Media is for connecting with some of the best people within the real estate industry and/or any industry for that matter.

The leverage that real estate agents can get from using Social Networks like Facebook, Twitter, LinkedIn, YouTube and blogs is enormous, if they use them the right way.

It’s a shame to see so many people within the real estate industry sitting back & waiting to see what this Social Media thing is all about and/or if it’s just a fad.

If it’s ROI they’re worried about then they should check out this video about Social Media ROI by Erik Qualman

As McDonalds said in this video “Our head of Social Media is the customer”, Real Estate customers are already all over this Social Media space and many have been for years, and some of them aren’t saying the nicest things about agents either.

Yet with customers posting such online comments & even though Social Media marketing is an ideal marketplace for agents to engage in, many have simply sat on the sidelines.

There is so much opportunity within Social Media for a real estate agent to generate business, but understanding how it works & seeing it as a marketing opportunity rather than a playground seems to be one of the biggest issues holding agents back.

I’ve even heard of companies that shut down computer access to facebook & Twitter, but neglect to think that the staff will only switch across to their mobile phones to access these sites anyway.

Rather than blocking it out totally, they should be looking at how they could actually leverage their marketing message via Social Media.

In fact, I read a story about one employer who actually paid his staff bonuses to send out marketing messages about his company out to his 1,000+ followers on Twitter. Lets face it, the staff member had an audience or access to an additional database of people that the company wasn’t marketing to previously.

Now in saying this, I don’t recommend that you get your receptionist to post out every listing to their friends via facebook, because not only will your receptionist start to lose their friends but you could also end up losing them as your receptionist in the process because the last thing they will want to do is start spamming their friends.

But, you could always get them to share out your company newsletter or latest blog post if it’s a good article & they feel that it may provide some value to their social network.

Whether your receptionist agrees to share your articles with their friends or not could actually be a very good barometer for whether you are providing the right sort of content for real estate Social Media marketing or not.

If they are prepared to share it with their friends, chances are that others will find your information interesting too and could be more inclined to share it with their friends too.

If you have any questions or comments with regards to Social Media please feel welcome to contact me personally or post your thoughts in the comments section below.

Last night I was watching this inspirational video from Honda called Failure: The Secret to Success Video - Honda - the Power of Dreams

It was great to see them referring to Thomas Edison and his famous statement about overcoming failure while trying to invent the light bulb…“I have not failed. I’ve just found 10000 ways that won’t work.”

Then whilst writing this article I remembered some of the phrases I had memorised years ago from real estate trainer Tom Hopkins regarding his ‘Attitudes Toward Failure and Rejection’.

I never see failure as failure, but only as a learning experience.

I never see failure as failure, but only as the feedback I need to change course in my direction.

I never see failure as failure, but only as an opportunity to improve my sense of humor.

I never see failure as failure, but only as an opportunity to practice my techniques and perfect my performance.

I never see failure as failure, but only as the game I must play to win!

A great friend of mine Tom Gaskey mentioned to me that “Failure is not falling down. Failure is refusing to get up!”

There are lots of ways that you can address failure & use your failures in life to help you succeed, but one of the greatest sayings I’ve ever heard about failure is:-

‘There is no such thing as failure in life, only the failure to participate.’

Participation is such an important characteristic for success and enjoying life.

Being a spectator throughout your life & not trying new things through fear of failure can paralyse people into missing out on some of the most wonderful feelings of self-fulfilment and achievement.

We all know that change is inevitable, yet so many people stay bogged down within their comfort zone or aren’t prepared to think outside the box. Whilst, others will think of a fantastic idea in the shower but then get out of the shower and do nothing about the idea.

Participation means taking action on your thoughts and ideas.

You only have to look at people like Bill Gates, Steve Jobs, Thomas Edison, Einstein to see that the people who really make a difference in this world are the ones who are prepared to take a chance, take action and try new things. I call them the ‘The Innovators’.

In life you can either be :-

  1. The Innovator
  2. The Immitator
  3. The Spectator

Spectators miss out on so much and ‘The Immitators’ follow like sheep and only do things once someone else has paved the way.

Let me assure you, there is an amazing world of opportunity available to ‘The Innovators’ of this world and there are so many new doors that open that you may have never thought possible. Life also becomes so much more exhilarating & exciting as an innovator.

By making the decision to become an innovative real estate agent, you’ll find that you will quickly leave your competitors so far behind that most of them will simply become ‘The Spectators’ of your success.

Dare to dream. Take chances. Fail Forward. Embrace change. PLUS become seen as ‘The Innovator’ and you will quickly become the stand out real estate agent within your area.


On Monday I attended the launch of one of the best real estate initiatives that I have ever seen in my 20+ years within the industry.

It’s called Heart for the Homeless.

It’s a way that real estate agents can help the homeless by making people on the move (ie. sellers, buyers, tenants) more aware of ways that they may be able to help others within the community by not throwing out some of the items that would normally be discarded into the garbage bin during their packing & moving.

This initiative has been founded by Leighton Walters (Son of well known Property Management Trainer, Bob Walters).

“The initiative seeks to reclaim the average 15-50 kilograms of non-perishable food items that would normally be thrown in the bin each time a person moves house. Agents that are registered with us would generate the food, clothing and furniture items by registering their tenants or owners moving home via our website. Our member charities will arrange collection with these residents to ensure minimal wastage and damage to the environment.”

The launch was held at Darling Harbour with official representation by Captain Paul Moulds (Territorial Co-ordinator, Oasis Youth Network, The Salvation Army) and The Hon. Virginia Judge MP ( Minister for Fair Trading, Minister for the Arts and Member for Strathfield) Plus a live auction was conducted by Braden Walters to help raise some extra money on the night.

To find out more about how Heart for the Homeless works and how you can get involved with this fantastic real estate initiative, Click Here.

Filed under: Industry News, Inspiration — Tags: , , — Greg Vincent @ 8:16 am